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Thu. Apr 3rd, 2025
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!1 – STA – Multi-Parent Nested Child Tickets (CLONE)
!2-STA NEST – CHILD TICKET CREATION (CLONE)
AE Service Request
Child Ticket Creation
Chili IPT
Client Launch
DESIGN ONLY – Link to Parent
Finance
GCC v6
Ignite Home Services Sales Request
Landing Page Request
Live Design
Live Redesign
Multi-Parent Test Form
Parent ID
Parent Ticket Creation
Pre-Sale Review
reid-test
Service Task Assignment
Site QA
Tasking Test
TEST – Parent STA Task
TEST – Simplified Ticket Submission
Townsquare Internal Branding Request
TSI Dev Support Form
vCita Agent Request
TEST – Simplified Ticket Submission
TSI Support Request
Eliminates the need for Parent/Child tickets
"
*
" indicates required fields
GPID
*
Agent Email
*
Who are you creating this ticket for?
*
Select One
Billing
Content
Design
GMB
SEO
Social
Systems
Targeting
Universal Service Agents
Premier
Tech Support
Customer Success Leads
Campaign Creation
SEO Ticket Type
*
Select One
Competitive Analysis
Expanding to New Locations
GBP Optimization
Location Change
Rankings Drop
SEO/SEM Alignment
Technical SEO
Volatile/Save Attempt
Social Ticket Type
Paid Ads
Facebook Posting
Design Ticket Type
Edits Request
Loyalty Program
Aerus Client
Systems Ticket Type
Domain Support
Email Support
BMP Support
Targeting Ticket Type
Targeting Support
Targeting Strategy Update
Retention Gift
SOCIAL MEDIA
Paid Ads Request Type
*
Mock Ads
Ad Update
Ad Setup
Facebook Posting Type
*
New Account Creation
Strategy Update
Facebook Link
*
CONTENT
How many pages need written?
*
1
2
3
4
5
Content Options:
Review Content Before Live
SEO Upgrade
Page 1 – URL
Page 1 – Content Request
*
Page 2 – URL
Page 2 – Content Request
*
Page 3 – URL
Page 3 – Content Request
*
Page 4 – URL
Page 4 – Content Request
*
Page 5 – URL
Page 5 – Content Request
*
DESIGN
Ticket Weight
*
Select One
1
2
3
4
5
6
7
8
9
10
Extensive
Edits Needed
*
Select One
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Edit 1
Edit 1 URL
*
Edit Specifics
*
If applicable, provide us with further details on how to accomplish the objective.
Edit 2
Edit 2 URL
*
Edit Specifics
*
If applicable, provide us with further details on how to accomplish the objective.
Edit 3
Edit 3 URL
*
Edit Specifics
*
If applicable, provide us with further details on how to accomplish the objective.
Edit 4
Edit 4 URL
*
Edit Specifics
*
If applicable, provide us with further details on how to accomplish the objective.
Edit 5
Edit 5 URL
*
Edit Specifics
*
If applicable, provide us with further details on how to accomplish the objective.
Edit 6
Edit 6 URL
*
Edit Specifics
*
If applicable, provide us with further details on how to accomplish the objective.
Edit 7
Edit 7 URL
*
Edit Specifics
*
If applicable, provide us with further details on how to accomplish the objective.
Edit 8
Edit 8 URL
*
Edit Specifics
*
If applicable, provide us with further details on how to accomplish the objective.
Edit 9
Edit 9 URL
*
Edit Specifics
*
If applicable, provide us with further details on how to accomplish the objective.
Edit 10
Edit 10 URL
*
Edit Specifics
*
If applicable, provide us with further details on how to accomplish the objective.
Edit 11
Edit 11 URL
*
Edit Specifics
*
If applicable, provide us with further details on how to accomplish the objective.
Edit 12
Edit 12 URL
*
Edit Specifics
*
If applicable, provide us with further details on how to accomplish the objective.
Edit 13
Edit 13 URL
*
Edit Specifics
*
If applicable, provide us with further details on how to accomplish the objective.
Edit 14
Edit 14 URL
*
Edit Specifics
*
If applicable, provide us with further details on how to accomplish the objective.
Edit 15
Edit 15 URL
*
Edit Specifics
*
If applicable, provide us with further details on how to accomplish the objective.
Loyalty Program
Loyalty Type
*
35 Day Offer
Loyalty Flyer
Review Flyer
Flyer Option
*
“Click
HERE
to see flyer options
If you selected Loyalty Flyer
Please choose from numbered options 1-9
If you selected 35 Day Flyer
Please select from the following options
New Website
Follow Us On Facebook
Find Us Online
“
Flyer Headline Text
*
Flyer Subheadline Text
*
Flyer Content Area Text
*
Phone Number
*
Address
*
Street Address
Address Line 2
City
State / Province / Region
ZIP / Postal Code
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Canada
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos Islands
Colombia
Comoros
Congo
Congo, Democratic Republic of the
Cook Islands
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czechia
Côte d'Ivoire
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Democratic People's Republic of
Korea, Republic of
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Macedonia
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine, State of
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Romania
Russian Federation
Rwanda
Réunion
Saint Barthélemy
Saint Helena, Ascension and Tristan da Cunha
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Sweden
Switzerland
Syria Arab Republic
Taiwan
Tajikistan
Tanzania, the United Republic of
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkmenistan
Turks and Caicos Islands
Tuvalu
Türkiye
US Minor Outlying Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Venezuela
Viet Nam
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Åland Islands
Country
Website URL
*
SYSTEMS
Domain Support
Domain Support Issue
Incoming Account Change
Incoming Domain Transfer
Outgoing Account Change
Outgoing Domain Transfer
DNS Support
SSL Support
Location Blocked
Domain Support
Initiated Transfer In Own Account?
*
Yes
No
Email To Send Transfer To
*
Location URLs
*
Landing Page URL
*
Domain
*
# Domains Transferring
*
1
2
3
Domain 1
Domain 1
*
Primary Once Transferred?
*
Yes
No
Google Analytics ID
*
EPP Auth Code
*
MX Records
*
Yes
No
Godaddy Username
*
GoDaddy Password
*
DNS Screenshot
*
Max. file size: 16 MB.
Domain 2
Domain 2
*
Primary Once Transferred?
*
Yes
No
Google Analytics ID
*
EPP Auth Code
*
MX Records
*
Yes
No
Godaddy Username
*
GoDaddy Password
*
DNS Screenshot
*
Max. file size: 16 MB.
Domain 3
Domain 3
*
Primary Once Transferred?
*
Yes
No
Google Analytics ID
*
EPP Auth Code
*
MX Records
*
Yes
No
Godaddy Username
*
GoDaddy Password
*
DNS Screenshot
*
Max. file size: 16 MB.
SSL
Domain to Convert
*
Where is the domain hosted?
*
Client provided records
Domain is in TSI GoDaddy
We have access to the client’s accounts
Does this domain need to be switched to primary?
*
Yes
No
Is this a Reactivation and/or Re-design?
*
Yes
No
Redesign production URL to set live (if applicable)
*
Delegate Access
Has Delegate Access for this domain been granted in the TSI account?
*
Yes
Not Applicable
Delegate Name
*
Delegate Email
*
HOST / REGISTRAR DETAILS
Host / Registrar Name
*
Host / Registrar URL
*
User Name / Login
*
Password
*
Do we need additional Host / Registrar logins to complete this request?
*
Yes
No
Are emails associated with this domain?
*
Yes
No
HOST / REGISTRAR DETAILS
Host / Registrar Name
*
User Name / Login
*
Password
*
Are emails associated with this domain?
*
Yes
No
ACHTUNG
You must include all of the following info or your ticket will be rejected. You must also list each email address experiencing issues or your ticket will be rejected.
Type of email client being used (Outlook, Workspace Webmail, iPhone, Android, etc.)
Is client getting any error messages or bounce backs when sending or receiving messages? If so, copies of messages must be attached to ticket.
Any other info the client has provided.
You
must
attach copies of the test emails you tried sending and/or receiving in Workspace Webmail.
GMB
GMB Ticket Type
Duplicate Listing
Merge Listings
Third Party GBP Access Request
Suspended Listing
Uberall GBP Listing Support
Verification Troubleshooting
We need access to all GBPs before starting this ticket.
Do we have access to the listing?
Yes
No
How many Links?
*
1
2
3
4
5
Active Link
*
Other Link #1
*
Other Link #2
*
Other Link #3
*
Google Listing Link #4
*
Targeting
Targeting Support Type
Ad Edit
Edit Active
Replace Ads
Upgrade/ Reactivation
Targeting Strategy Type
Request Report
Update Zip
Other issues
Front-Office Only
Assign this ticket to:
*
Myself
Another Agent
USA Ticket Type:
*
Edits Support
Campaign Support
What is the ticket status?
*
In Progress
Blocked
Resolved
Notes
General Task Notes
File
Drop files here or
Select files
Accepted file types: jpg, jpeg, gif, png, tiff, bmp, pdf, txt, doc, docx, xls, xlsx, csv, rtf, ppt, pptx, zip, webp, svg, Max. file size: 16 MB.