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TSI Support Request

"*" indicates required fields

GPID*

Agent Email*

What type of Support do you need?*

Account Support

Help with credits, refunds, cancellations, and account reactivations.

Billing

Inquiries related to payments and billing issues.

Campaign Creation

Support for clients whose campaigns are in production but not yet launched.

Content

Requests for new website pages or updates to existing web content.

Customer Success Leads

Support for clients within the first six months of their campaign (with Z or V package keys).

Design

Requests for design edits, updates, or complete redesigns.

GBP

Assistance with the client’s Google Business Profile management.

Premier

Priority support for key accounts spending over $1,000 per month.

SEO

Support focused on improving the client’s online search rankings.

Social Media

Assistance with Facebook postings, ads, and general social media support.

Systems

Support related to domains, hosting, and client email services.

Targeting

Assistance with ad targeting strategies and configuration.

Technical Support

Help with BMP (Business Management Platform) and general technical inquiries related to campaigns.

Universal Support Agents

General support to our clients.

SEO Ticket Type*

SEO Upgrade

SEO Support Request

Expansion or Location Change

Social Ticket Type*

Paid Ads

Facebook Posting

Design Ticket Type*

Edits Request

Aerus Client

Redesign Request

Systems Ticket Type*

Domain Support

Email Support

Targeting Ticket Type*

Targeting Support

Targeting Strategy Update

Retention Gift

Attention: All Targeting Headlines and Subheadlines should be max 50 characters including spaces.

Account Support Ticket Type*

Account Resolution

Reactivation

Content Support Ticket Type*

Service Pages

Geo Pages

SEO

Website Link to Upgrade

ATTENTION:
Enter information regarding what pages we are upgrading into the Notes field below.

SEO Support Request Type

Competitive Analysis

Non-Site SEO Support

Rankings Drop

SOCIAL MEDIA

Paid Ads Request Type*

Mock Ads

Ad Update

Ad Setup

Facebook Posting Type*

New Account Creation

Strategy Update

Facebook Link*

CONTENT

How many pages need written?*

1

2

3

4

5

Content Options:

Review Content Before Live

SEO Upgrade

Page 1 – URL*

Page 1 – Content Request*

Page 2 – URL*

Page 2 – Content Request*

Page 3 – URL*

Page 3 – Content Request*

Page 4 – URL*

Page 4 – Content Request*

Page 5 – URL*

Page 5 – Content Request*

DESIGN

Edits Needed*

Edit 1

Edit 1 URL*

Edit Specifics*

If applicable, provide us with further details on how to accomplish the objective.

Edit 2

Edit 2 URL*

Edit Specifics*

If applicable, provide us with further details on how to accomplish the objective.

Edit 3

Edit 3 URL*

Edit Specifics*

If applicable, provide us with further details on how to accomplish the objective.

Edit 4

Edit 4 URL*

Edit Specifics*

If applicable, provide us with further details on how to accomplish the objective.

Edit 5

Edit 5 URL*

Edit Specifics*

If applicable, provide us with further details on how to accomplish the objective.

Edit 6

Edit 6 URL*

Edit Specifics*

If applicable, provide us with further details on how to accomplish the objective.

Edit 7

Edit 7 URL*

Edit Specifics*

If applicable, provide us with further details on how to accomplish the objective.

Edit 8

Edit 8 URL*

Edit Specifics*

If applicable, provide us with further details on how to accomplish the objective.

Edit 9

Edit 9 URL*

Edit Specifics*

If applicable, provide us with further details on how to accomplish the objective.

Edit 10

Edit 10 URL*

Edit Specifics*

If applicable, provide us with further details on how to accomplish the objective.

Edit 11

Edit 11 URL*

Edit Specifics*

If applicable, provide us with further details on how to accomplish the objective.

Edit 12

Edit 12 URL*

Edit Specifics*

If applicable, provide us with further details on how to accomplish the objective.

Edit 13

Edit 13 URL*

Edit Specifics*

If applicable, provide us with further details on how to accomplish the objective.

Edit 14

Edit 14 URL*

Edit Specifics*

If applicable, provide us with further details on how to accomplish the objective.

Edit 15

Edit 15 URL*

Edit Specifics*

If applicable, provide us with further details on how to accomplish the objective.

Loyalty Program

Loyalty Type*

35 Day Offer

Loyalty Flyer

Review Flyer

Flyer Option*

“Click HERE to see flyer options

If you selected Loyalty Flyer
Please choose from numbered options 1-9

If you selected 35 Day Flyer
Please select from the following options

New Website
Follow Us On Facebook
Find Us Online

“

Flyer Headline Text*

Flyer Subheadline Text*

Flyer Content Area Text*

Phone Number*

Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Website URL*

REDESIGN

Original TSI URL

Email for Gravity Forms

What is the objective for this redesign?

Client has changed their mind on initial site example

Client feels we missed the mark on the design

Client changed business or services

Other

Which of the following are changing?

Homepage Design

Internal Page Design

Site Map

NAPH

Site Content

Edit Requests & Relevant Design Notes*

Migration Notes / New Content*

NAPH / Contact Information (Verified Business Name, Address, Phone Number, Hours)*

Site Map*

Colors & Branding Info

What did the client dislike about the current design?

What does the client like and want to keep from their current design?

New Site Example

What elements of the new site example does the client like?

SYSTEMS

Domain Support

Domain Support Issue

Incoming Account Change

Incoming Domain Transfer

Outgoing Account Change

Outgoing Domain Transfer

DNS Support

SSL Support

Location Blocked

Domain Support

Initiated Transfer In Own Account?*

Yes

No

Email To Send Transfer To*

Location URLs*

Landing Page URL*

Domain*

# Domains Transferring*

1

2

3

Domain 1

Domain 1*

Primary Once Transferred?*

Yes

No

Google Analytics ID*

EPP Auth Code*

MX Records*

Yes

No

Godaddy Username*

GoDaddy Password*

DNS Screenshot*

Max. file size: 16 MB.

Domain 2

Domain 2*

Primary Once Transferred?*

Yes

No

Google Analytics ID*

EPP Auth Code*

MX Records*

Yes

No

Godaddy Username*

GoDaddy Password*

DNS Screenshot*

Max. file size: 16 MB.

Domain 3

Domain 3*

Primary Once Transferred?*

Yes

No

Google Analytics ID*

EPP Auth Code*

MX Records*

Yes

No

Godaddy Username*

GoDaddy Password*

DNS Screenshot*

Max. file size: 16 MB.

SSL

Domain to Convert*

Where is the domain hosted?*

Client provided records

Domain is in TSI GoDaddy

We have access to the client’s accounts

Does this domain need to be switched to primary?*

Yes

No

Is this a Reactivation and/or Re-design?*

Yes

No

Redesign production URL to set live (if applicable)*

Delegate Access

Has Delegate Access for this domain been granted in the TSI account?*

Yes

Not Applicable

Delegate Name*

Delegate Email*

HOST / REGISTRAR DETAILS

Host / Registrar Name*

Host / Registrar URL*

User Name / Login*

Password*

Do we need additional Host / Registrar logins to complete this request?*

Yes

No

Are emails associated with this domain?*

Yes

No

HOST / REGISTRAR DETAILS

Host / Registrar Name*

User Name / Login*

Password*

Are emails associated with this domain?*

Yes

No

ACHTUNG

You must include all of the following info or your ticket will be rejected. You must also list each email address experiencing issues or your ticket will be rejected.

Type of email client being used (Outlook, Workspace Webmail, iPhone, Android, etc.)
Is client getting any error messages or bounce backs when sending or receiving messages? If so, copies of messages must be attached to ticket.
Any other info the client has provided.
You must attach copies of the test emails you tried sending and/or receiving in Workspace Webmail.

GBP

GBP Ticket Type*

Duplicate Listing

Merge Listings

Third Party GBP Access Request

Suspended Listing

Uberall GBP Listing Support

Verification Troubleshooting

We need access to all GBPs before starting this ticket.

Do we have access to the listing?

Yes

No

How many Links?*

1

2

3

4

5

Active Link*

Other Link #1*

Other Link #2*

Other Link #3*

Google Listing Link #4*

Targeting

Targeting Strategy Type

Request Report

Update Zip Code

Targeting Support Type

Edit Active

Replace Ads

Upgrade/ Reactivation

Zip Code*

Headline*

Subheadline*

Button Text*

Front-Office Only

USA Ticket Type:*

Edits Support

Campaign Support

Assign this ticket to:*

Myself

Another Agent

What is the ticket status?*

In Progress

Blocked

Resolved

Notes

General Task Notes

File

Drop files here or

Accepted file types: jpg, jpeg, gif, png, tiff, bmp, pdf, txt, doc, docx, xls, xlsx, csv, rtf, ppt, pptx, zip, webp, svg, Max. file size: 16 MB.

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