DESIGN ONLY – Link to Parent

Child Ticket Creation – Hard Code Parent

Parent Task ID(Required)

GPID(Required)

Agent Email(Required)

What do you need to do today?(Required)

Task Myself

Task Another

Is this task already complete?(Required)

Yes

Group(Required)

Social(Required)

SEO(Required)

Design(Required)

Content(Required)

Systems(Required)

Targeting(Required)

SOCIAL MEDIA

Social Account(Required)

Both

Twitter

Facebook

Top Services / Key Terms(Required)

Facebook Link(Required)

Main Location(Required)

$500 Price Point(Required)

Yes

Domain Displayed(Required)

Social Package Type(Required)

Call to Action(Required)

Headline(Required)

Newsfeed Link(Required)

Post Text(Required)

Kind of Image(Required)

Creative Instruction(Required)

Age(Required)

Occupation(Required)

Demographic(Required)

Additional Targeting Info(Required)

Zip Codes or Cities(Required)

Social Access Type(Required)

Confirm TSI Has Access to Client’s Facebook Page

Request Access to Client’s Facebook Page

SEO

Do not submit this ticket until all of the below items have been addressed:

GMB verified and optimized
Yext optimized
Competing sites identified
Open action items addressed

Additional Information/Tips:

Avoid submitting multiple SEO tickets for the same client within 30 days.
Be as specific as possible when submitting SEO tickets. Avoid vague statements such as “Client hasn’t had an opt in a while… do something.”
Do not copy/paste the same notes into SEO tickets for multiple clients.
If you have a question, ask the SEO team directly.

Location Type(Required)

Brick & Mortar

Service Area

Last SEO Optimization Date(Required)

Live URL(Required)

Technical Request Type(Required)

Update Meta Information

Add Pixels

Add Schema Markup

Add Site to Google Search Console

Schema Markup Information(Required)

New Address(Required)

Address Change Reason(Required)

Address Visibility(Required)

Visible

Hidden

Scheduled Cancellation Date(Required)

Volatile Client Ticket Type(Required)

SEO Audit

Save Assist

Goal/Strategy Information(Required)

Competitors/Keywords to Check(Required)

How are you and your business connected to this community?(Required)

Have you worked in this city/area before?(Required)

What are customers in this city/area mostly looking for?(Required)

Why is it important to rank in this city/area?(Required)

What services, tips, or advice are unique to this city/area?(Required)

Does this client participate in or support local events, teams, and/or organizations?(Required)

CONTENT

Content Tone(Required)

Pages Needed(Required)

Review Content Before Live?(Required)

Yes

Page 1

Page 1 Title(Required)

Type Of Content Request(Required)

Adding content to existing page

Rewriting existing page

Writing new page of content

SEO Terms(Required)

Content Notes(Required)

“

1. Please include a short summary about the company and what makes them unique.
2. Provide a few details about the service(s) or page(s) requested (materials, brands, processes, etc.).
3. Include any other information or details that would be helpful to the writer.

“

Design Notes(Required)

What does your client do and what should this page focus on? Is there anything they don’t do or don't want included?(Required)

Does your client follow a specific process when carrying out this service or work with certain brands/materials?(Required)

What sets your client apart from the competition? Please mention one or two things. (i.e. years of experience, free estimates, certifications, special techniques)(Required)

What’s the most important thing your client wants potential customers to take away from this page?(Required)

Please include any other information that would be helpful to the writer.(Required)

Page 2

Page 2 Title(Required)

Type Of Content Request(Required)

Adding content to existing page

Rewriting existing page

Writing new page of content

SEO Terms(Required)

Content Notes(Required)

“

1. Please include a short summary about the company and what makes them unique.
2. Provide a few details about the service(s) or page(s) requested (materials, brands, processes, etc.).
3. Include any other information or details that would be helpful to the writer.

“

Design Notes(Required)

What does your client do and what should this page focus on? Is there anything they don’t do or don't want included?(Required)

Does your client follow a specific process when carrying out this service or work with certain brands/materials?(Required)

What sets your client apart from the competition? Please mention one or two things. (i.e. years of experience, free estimates, certifications, special techniques)(Required)

What’s the most important thing your client wants potential customers to take away from this page?(Required)

Please include any other information that would be helpful to the writer.(Required)

Page 3

Page 3 Title(Required)

Type Of Content Request(Required)

Adding content to existing page

Rewriting existing page

Writing new page of content

SEO Terms(Required)

Content Notes(Required)

“

1. Please include a short summary about the company and what makes them unique.
2. Provide a few details about the service(s) or page(s) requested (materials, brands, processes, etc.).
3. Include any other information or details that would be helpful to the writer.

“

Design Notes(Required)

What does your client do and what should this page focus on? Is there anything they don’t do or don't want included?(Required)

Does your client follow a specific process when carrying out this service or work with certain brands/materials?(Required)

What sets your client apart from the competition? Please mention one or two things. (i.e. years of experience, free estimates, certifications, special techniques)(Required)

What’s the most important thing your client wants potential customers to take away from this page?(Required)

Please include any other information that would be helpful to the writer.(Required)

Page 4

Page 4 Title(Required)

Type Of Content Request(Required)

Adding content to existing page

Rewriting existing page

Writing new page of content

SEO Terms(Required)

Content Notes(Required)

“

1. Please include a short summary about the company and what makes them unique.
2. Provide a few details about the service(s) or page(s) requested (materials, brands, processes, etc.).
3. Include any other information or details that would be helpful to the writer.

“

Design Notes(Required)

What does your client do and what should this page focus on? Is there anything they don’t do or don't want included?(Required)

Does your client follow a specific process when carrying out this service or work with certain brands/materials?(Required)

What sets your client apart from the competition? Please mention one or two things. (i.e. years of experience, free estimates, certifications, special techniques)(Required)

What’s the most important thing your client wants potential customers to take away from this page?(Required)

Please include any other information that would be helpful to the writer.(Required)

Page 5

Page 5 Title(Required)

Type Of Content Request(Required)

Adding content to existing page

Rewriting existing page

Writing new page of content

SEO Terms(Required)

Content Notes(Required)

“

1. Please include a short summary about the company and what makes them unique.
2. Provide a few details about the service(s) or page(s) requested (materials, brands, processes, etc.).
3. Include any other information or details that would be helpful to the writer.

“

Design Notes(Required)

What does your client do and what should this page focus on? Is there anything they don’t do or don't want included?(Required)

Does your client follow a specific process when carrying out this service or work with certain brands/materials?(Required)

What sets your client apart from the competition? Please mention one or two things. (i.e. years of experience, free estimates, certifications, special techniques)(Required)

What’s the most important thing your client wants potential customers to take away from this page?(Required)

Please include any other information that would be helpful to the writer.(Required)

DESIGN

Client Requested / Proactive(Required)

Client Requested Edit

Proactive Edit

Site Platform(Required)

Luna

Nova

Ticket Weight(Required)

Edits Needed(Required)

Objective-Oriented Writing focuses more on what direct actions need to be taking to accomplish a client’s goals for their site. Instead of quantifying request by page, we’ll be quantifying them by edits needed. Ensuring that all parties involved understand what needs to be done for the client, ensures it gets done for the client with the quickest turnaround time possible! To learn more about Objective-Oriented Writing click the link below:

Click Here for the Objective-Oriented Writing Guide

Edit 1

Edit 1 URL(Required)

Overview(Required)

What is the client trying to accomplish?

Objective(Required)

What direct action do you want us to take on the client site?

Edit Specifics(Required)

If applicable, provide us with further details on how to accomplish the objective.

Edit 2

Edit 2 URL(Required)

Overview(Required)

What is the client trying to accomplish?

Objective(Required)

What direct action do you want us to take on the client site?

Edit Specifics(Required)

If applicable, provide us with further details on how to accomplish the objective.

Edit 3

Edit 3 URL(Required)

Overview(Required)

What is the client trying to accomplish?

Objective(Required)

What direct action do you want us to take on the client site?

Edit Specifics(Required)

If applicable, provide us with further details on how to accomplish the objective.

Edit 4

Edit 4 URL(Required)

Overview(Required)

What is the client trying to accomplish?

Objective(Required)

What direct action do you want us to take on the client site?

Edit Specifics(Required)

If applicable, provide us with further details on how to accomplish the objective.

Edit 5

Edit 5 URL(Required)

Overview(Required)

What is the client trying to accomplish?

Objective(Required)

What direct action do you want us to take on the client site?

Edit Specifics(Required)

If applicable, provide us with further details on how to accomplish the objective.

Edit 6

Edit 6 URL(Required)

Overview(Required)

What is the client trying to accomplish?

Objective(Required)

What direct action do you want us to take on the client site?

Edit Specifics(Required)

If applicable, provide us with further details on how to accomplish the objective.

Edit 7

Edit 7 URL(Required)

Overview(Required)

What is the client trying to accomplish?

Objective(Required)

What direct action do you want us to take on the client site?

Edit Specifics(Required)

If applicable, provide us with further details on how to accomplish the objective.

Edit 8

Edit 8 URL(Required)

Overview(Required)

What is the client trying to accomplish?

Objective(Required)

What direct action do you want us to take on the client site?

Edit Specifics(Required)

If applicable, provide us with further details on how to accomplish the objective.

Edit 9

Edit 9 URL(Required)

Overview(Required)

What is the client trying to accomplish?

Objective(Required)

What direct action do you want us to take on the client site?

Edit Specifics(Required)

If applicable, provide us with further details on how to accomplish the objective.

Edit 10

Edit 10 URL(Required)

Overview(Required)

What is the client trying to accomplish?

Objective(Required)

What direct action do you want us to take on the client site?

Edit Specifics(Required)

If applicable, provide us with further details on how to accomplish the objective.

Edit 11

Edit 11 URL(Required)

Overview(Required)

What is the client trying to accomplish?

Objective(Required)

What direct action do you want us to take on the client site?

Edit Specifics(Required)

If applicable, provide us with further details on how to accomplish the objective.

Edit 12

Edit 12 URL(Required)

Overview(Required)

What is the client trying to accomplish?

Objective(Required)

What direct action do you want us to take on the client site?

Edit Specifics(Required)

If applicable, provide us with further details on how to accomplish the objective.

Edit 13

Edit 13 URL(Required)

Overview(Required)

What is the client trying to accomplish?

Objective(Required)

What direct action do you want us to take on the client site?

Edit Specifics(Required)

If applicable, provide us with further details on how to accomplish the objective.

Edit 14

Edit 14 URL(Required)

Overview(Required)

What is the client trying to accomplish?

Objective(Required)

What direct action do you want us to take on the client site?

Edit Specifics(Required)

If applicable, provide us with further details on how to accomplish the objective.

Edit 15

Edit 15 URL(Required)

Overview(Required)

What is the client trying to accomplish?

Objective(Required)

What direct action do you want us to take on the client site?

Edit Specifics(Required)

If applicable, provide us with further details on how to accomplish the objective.

Loyalty Program

Loyalty Type(Required)

35 Day Offer

Loyalty Flyer

Review Flyer

Flyer Option(Required)

“Click HERE to see flyer options

If you selected Loyalty Flyer
Please choose from numbered options 1-9

If you selected 35 Day Flyer
Please select from the following options

New Website
Follow Us On Facebook
Find Us Online

“

Flyer Headline Text(Required)

Flyer Subheadline Text(Required)

Flyer Content Area Text(Required)

Phone Number(Required)

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Website URL(Required)

eCommerce

For Restaurant?(Required)

Yes

Store ID(Required)

SYSTEMS

Live for 45 Days or Less?(Required)

Yes

All Same GoDaddy Account?(Required)

Yes

Initiated Transfer In Own Account?(Required)

Yes

Email To Send Transfer To(Required)

Location URLs(Required)

Landing Page URL(Required)

Domain(Required)

# Domains Transferring(Required)

Domain 1

Domain 1(Required)

Primary Once Transferred?(Required)

Yes

EPP Auth Code(Required)

MX Records(Required)

Yes

Godaddy Username(Required)

GoDaddy Password(Required)

DNS Screenshot(Required)

Max. file size: 128 MB.

Domain 2

Domain 2(Required)

Primary Once Transferred?(Required)

Yes

EPP Auth Code(Required)

MX Records(Required)

Yes

Godaddy Username(Required)

GoDaddy Password(Required)

DNS Screenshot(Required)

Max. file size: 128 MB.

Domain 3

Domain 3(Required)

Primary Once Transferred?(Required)

Yes

EPP Auth Code(Required)

MX Records(Required)

Yes

Godaddy Username(Required)

GoDaddy Password(Required)

DNS Screenshot(Required)

Max. file size: 128 MB.

SSL

Domain to Convert(Required)

Google Analytics ID(Required)

Where is the domain hosted?(Required)

Client provided records

Domain is in TSI GoDaddy

We have access to the client’s accounts

Does this domain need to be switched to primary?(Required)

Yes

Is this a Reactivation and/or Re-design?(Required)

Yes

Redesign production URL to set live (if applicable)(Required)

Delegate Access

Has Delegate Access for this domain been granted in the TSI account?(Required)

Yes

Not Applicable

Delegate Name(Required)

Delegate Email(Required)

HOST / REGISTRAR DETAILS

Host / Registrar Name(Required)

Host / Registrar URL(Required)

User Name / Login(Required)

Password(Required)

Do we need additional Host / Registrar logins to complete this request?(Required)

Yes

Are emails associated with this domain?(Required)

Yes

HOST / REGISTRAR DETAILS

Host / Registrar Name(Required)

Host / Registrar URL(Required)

User Name / Login(Required)

Password(Required)

Are emails associated with this domain?(Required)

Yes

Section Break

Emails

# Emails Working With(Required)

Email Address(es)(Required)

Email Password(Required)

Forwarding Address(Required)

Email Troubleshooting

Have you logged in to client's workspace account to confirm if mail can be sent/received?(Required)

Yes

ACHTUNG

You must include all of the following info or your ticket will be rejected. You must also list each email address experiencing issues or your ticket will be rejected.

Type of email client being used (Outlook, Workspace Webmail, iPhone, Android, etc.)
Is client getting any error messages or bounce backs when sending or receiving messages? If so, copies of messages must be attached to ticket.
Any other info the client has provided.
You must attach copies of the test emails you tried sending and/or receiving in Workspace Webmail.

Yes?(Required)

Can mail be sent via workspace portal?

Can mail be received via workspace portal?

Neither

List full emails for all accounts experiencing issues.(Required)

GMB

Business Name

Client Phone(Required)

Client Email(Required)

Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Did you send for a postcard yet?(Required)

Yes

Has the business been added to Uberall?(Required)

Yes

Enter Google Listing link here.(Required)

How many Listings?(Required)

Google Listing Link #1(Required)

Google Listing Link #2(Required)

Google Listing Link #3(Required)

Google Listing Link #4(Required)

Google Listing Link #5(Required)

Enter the duplicate listing link here.(Required)

Is the Google listing in our TSI GMB account?(Required)

Yes

Do you have the logins to the account with the GMB listing?(Required)

Yes

Does this duplicate listing have reviews?(Required)

Yes

Enter the primary listing link here.(Required)

Is the primary Google listing in our TSI GMB account?(Required)

Yes

Enter the duplicate listing link here.(Required)

Is the duplicate Google listing in our TSI GMB account?(Required)

Yes

Enter the suspended listing link here.(Required)

Enter the Uberall Directory Listing link here.(Required)

Enter the correct GMB link here.(Required)

Targeting

Ignite Specialist(Required)

Ads Created?(Required)

No. I’ll let you know what I’m looking for

Yes. I’ll attach them below

Ads Missing

Ad Template #(Required)

Headline(Required)

Button Text(Required)

Do you need to make any edits to the ads before setting them live?

Yes

TSI Stock Image?(Required)

Yes

TSI Stock Image ID(Required)

Report Time Span(Required)

Last 180 Days

Specify

Report Start Date(Required)

Report End Date(Required)

Local Targeting – Center ZIP Code(Required)

Advertizing Radius(Required)

5 miles

10 miles

15 miles

25 miles

Attach Files

File

Drop files here or

Accepted file types: jpg, jpeg, gif, png, pdf, doc, docx, xls, xlsx, csv, txt, rtf, psd, ai, Max. file size: 16 MB.

Notes

Task Notes(Required)