Digital Display Support – forms.tsi.tools

Welcome!

Your Name(Required)

Your Email(Required)

Request Type(Required)

Ignite Live Support Request

Referral

Before submitting for referral, you MUST have had a conversation with the client covering the following topics:

1) Sparked client interest in Ignite
2) Client understands they will be contacted by a Digital Solutions Manager
3) The Digital Solutions Manager will reach out to the client to schedule a date and time to connect

Attention: TSI does not currently sell Ignite campaigns to in-market clients. Andrew will be referring this to the AE to process the Ignite sale.

Please verify the requirements above have been completed:(Required)

Relevant conversation with out-of-market client has occurred as stated above.

Business Details

Company Name(Required)

Digital Display Chili Number(Required)

Click-Through URL(Required)

Master Chili Number(Required)

Great Plains ID(Required)

Ignite Request Details

Ignite Specialist(Required)

Digital Display Issue Type(Required)

Optimization/Performance

Pixel Issue

Revision

Other (provide notes below)

Request Details(Required)

Re/Local Targeting Request Details

How Can We Help Today?(Required)

I would like to swap out/refresh Ads on an existing client

I need to make minor edits to active Ads

I would like to request a Report

I need to create a New Local Targeting campaign (upgrade or newly added client)

I need to reactivate a cancelled or downgraded Local Targeting campaign

I need to update Local Targeting ZIP/Radius

I have another issue (provide notes below)

Non-TSI-Site clients (no ‘W’ Package Service Key): A Local Targeting team member will send required code to be added to the client’s site’s header scripts. The client or their web service will be responsible for ensuring required code is added for re/local targeting to function.

Do You Already Have Ads Created?(Required)

No. I’ll let you know what I’m looking for

Yes. I’ll attach them below

(Launch Specialists ONLY) Ads were not created during non-live process

Choosing this option will generate a generic Support Edit for ad creation. Please notify PM & DMS ads are in-progress and can be updated anytime, if desired. Contact a Local Targeting Team member with any questions.

Upload Ads(Required)

Accepted file types: zip, Max. file size: 128 MB.

ONLY upload a .zip file will ALL five (5) ads enclosed!

Do you need to make any edits to the ads before setting them live?(Required)

Nope

Yep

Edits Description(Required)

Reports will include up to 6 months of data. Please allow up to 72 hours for reports to be generated and sent.

Which time span would you like to see?(Required)

Last 180 Days

Specify

Report Start Date(Required)

Report End Date(Required)

Issue Description(Required)

Local Targeting – Center Zipcode(Required)

Advertising Radius from Central Zipcode(Required)

5 miles

10 miles

15 miles

25 miles

New Ad Details

Ad Template #(Required)

Please choose a design template from the options HERE.

Headline(Required)

This should be a question or statement to draw user attention.

Sub-headline

Include any additional information about the business or product, if needed.

Button Text(Required)

This is the Call to Action text displayed on the button.

Would you like to use a TSI Stock Image for your ads?(Required)

Yes. I’ll choose a TSI Image

No thanks. I’ll attach my own image

TSI Image ID #(Required)

Please choose an image from TSI Images HERE and copy/paste the ID #.

Upload Ad Image(Required)

Max. file size: 128 MB.

Upload your desired image (ad image, not Logo) here. Note: We cannot use stock images from sites we do not own. If you would like to use a stock image choose a TSI Image instead.

Referral Business/Client Details

Business Name(Required)

Market(Required)

Client Name(Required)

Client Email(Required)

Client Phone(Required)

Client TSI Status(Required)

Digital Only (no existing TSI Package) client

Existing TSI Package client

Master Chili Number(Required)

If Ignite is sold within 30 days of the original TSI go-live date, the commission will automatically go to the original TSI seller, not the DMS.

Original TSI Go Live Date(Required)

Current status/temperature of the TSI client(Required)

Account Manager/Sales Details

Department(Required)

Sales

Service

Account Manager Name(Required)

Account Manager Email(Required)

Account Manager Sales ID/Exponent ID(Required)

Sales Name(Required)

Sales Email(Required)

Sales ID/Exponent ID(Required)

Tactic Details

Which tactics are your client interested in?(Required)

Programmatic

Social

SEM

There is a $1000 minimum for Programmatic, Ignite Social Ads ($500 with ‘F’ package) and SEM each.

Details for the Ignite Seller working this referral:(Required)

Campaign Goals(Required)

Past SEM Experience(Required)

DMS/Client Emails

Max. file size: 128 MB.

Please attach the email chain between the DMS and the client confirming the client is interested in learning more about this product (if applicable).

Additional Notes & Files

Need to add additional notes and/or files?

Additional Notes

Additional Files

Additional Notes(Required)

File Upload(Required)

Max. file size: 128 MB.

File Upload

Max. file size: 128 MB.

File Upload

Max. file size: 128 MB.